Shipping policy

 

Shipping

We offer international shipping. Here is carriers we use:

US: FedEX

UK: DHL

Rest of the world: we determine the best service available.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. UAB Triju Artele is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at tornado@hansaflame.com with your name and order number, and we will look into it for you

If you have any further questions, please don't hesitate to contact us at tornado@hansaflame.com